This policy explains how Curato Matrix Consultancies - FZCO collects, uses, stores, and protects your information.
1. Introduction
Curato Matrix Consultancies - FZCO ("Curato Matrix", "we", "us", or "our") is committed to protecting your privacy. This policy describes our practices for collecting, using, and safeguarding personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the EU General Data Protection Regulation (GDPR) where applicable, and other relevant international data protection laws.
2. Information We Collect
We may collect the following categories of personal information:
- •Contact information — name, email address, phone number, company name provided through our enquiry form.
- •Technical information — IP address, browser type, device information, and pages visited, collected automatically.
- •Business information — details you share about your data challenges, organisation, and objectives.
- •Client portal credentials — usernames and authentication data for registered clients accessing our secure portal.
3. Legal Basis for Processing
We process personal data on the following legal grounds: (a) your explicit consent; (b) the necessity of performing a contract with you; (c) compliance with our legal obligations; and (d) our legitimate interests in operating and improving our services, provided these do not override your fundamental rights.
4. How We Use Your Information
We use your information to respond to enquiries, deliver our services, provide access to the client portal, maintain security, comply with regulatory obligations, and improve our offerings. We do not use personal information to train AI models without your explicit consent.
5. Data Sources for Analytics
Our analytical models and reports are generated exclusively from publicly available data sources. We do not use personally identifiable information (PII) to generate analytics. Where a specific use case requires PII input from a client, such processing is undertaken only with the client’s explicit, informed, prior written consent and strictly within the scope of that consent.
6. Data Sharing & Disclosure
We do not sell your personal data. We may share information with trusted third-party service providers (cloud hosting, analytics, email infrastructure) bound by confidentiality and data protection agreements, with regulatory authorities where legally required, and with your explicit consent for any other purpose.
7. International Data Transfers
Your data may be processed in jurisdictions outside the UAE, including the European Union and the United States. Where such transfers occur, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) or equivalent — consistent with applicable data protection laws.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Enquiry-form submissions are retained for up to 24 months; client engagement data is retained for the duration of the relationship plus a statutory retention period of seven years.
9. Your Rights
Under applicable data protection laws, you have the right to:
- •Access the personal data we hold about you
- •Request correction of inaccurate or incomplete data
- •Request deletion of your data, subject to legal retention requirements
- •Object to or restrict processing of your data
- •Request data portability to another service
- •Withdraw consent at any time
- •Lodge a complaint with the UAE Data Office or your local supervisory authority
To exercise any of these rights, contact us at info@curatomatrix.com.
10. Data Security
We implement appropriate technical and organisational measures including encryption in transit and at rest, access controls, regular security audits, and staff training to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Cookies & Tracking
Our website uses essential cookies for functionality and may use analytics cookies to understand visitor behaviour. You can manage cookie preferences through your browser settings. Non-essential cookies are loaded only after your consent where required by law.
12. Children’s Privacy
Our services are intended for business use and not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us immediately for deletion.
13. Artificial Intelligence & Ethical Use
Curato Matrix is committed to the responsible development and deployment of artificial intelligence. We adhere to principles of transparency, fairness, accountability, and human oversight. Where AI systems process personal data, we ensure they are designed to avoid unlawful bias and that automated decisions impacting individuals are subject to human review on request.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website with an updated revision date, and where required by law, we will seek your explicit consent.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at info@curatomatrix.com.